• I can't remember my email password. How do I get a new one?
  
• Can I forward email to another provider?
  
• How can I change my password?
  
• How do I check my email from off campus?
  

• How do I activate my account?
  
• Where do I find out which labs have the software I need?
  
• What labs can I use for chatting and listening to music?
  
• Can I download and install programs on these computers?
  
• Is there any limit on the size of my user drive?
  
• Is there anyone to help me if I run into trouble using one of the lab computers?
  
• Can my children come in the lab with me?
  

• Does the University offer free training courses on computers and software applications?
  
• Is there someone who can come to my dorm room or off-campus residence to help me fix a computer problem?
  
• Can I access the college network or my user drive from off campus?
  
• How can I dial-in to the college from off campus?
  
• How can I get a job at ITS?
  

You may have to see Ms. Sherry (120 Powell Hall) or Ms. Cathy(119 Powell Hall) in person and for security reasons, you must bring your University ID card.

Yes. Click here for the instructions.

Follow the instruction presented in this viewlet.

All you need is an Internet connection to check your e-mail from off campus. Open your web browser and point it to: http://webmail.nicholls.edu/. It may not work on some special browsers like AOL, so it is best to use Internet Explorer or Netscape.

Fill out the user agreement form in any of the Open computer labs on-campus and your account will be activated within two working day.

That information can be found on our Computer Lab Resources Section.

Wac Lab is purely for academic usage purpose, no chating or listining to music is allowed in that lab. However, you can use Cenac and Ayo Lab for chatting and listing to music. For more information on the lab policies refer to Computer Lab Policies Section.

No, you cannot. The security settings on the computers do not allow the installation of software applications without an administrator password. If you need any software to use for your academic purpose, please e-mail to Ms. Sherry Rodrigue stating your reasons for the use of the software and give your instructors reference.

Yes, each user is limited to 10MB of user space on the network.

Lab assistants and full-time professional staff are available during open hours to assist you with your computing needs at labs.

Open labs are strictly restricted for students use only and they have to produce Nicholls ID to use the labs.

Yes. Instructional Technology Support (ITS) provides a wide range of free training classes to all students of the University. For details on free training courses, please refer to the ITS Technology Training Web Site.

No, at this time the ITS is not able to provide such services. But there will be Tech Support staff setup soon to address these problems in near future for dial-up services. For more information on computer hardware and software troubleshooting, please refer to the ITS website for Troubleshooting.

No. Due to the speeds required to generate all of the private and public folders across the network, it is impossible for a dial-up connection to be able to receive all of this information in a timely manner. Therefore, the college restricts all network folders to on-site computers, connected to the network via Ethernet.

Instructional Technology Services offers dial-in services for Students within the local area. For information on how to set-up the dial-in access on your computer, please follow the instructions here.

ITS employs many students. Students are hired to assist in the daily operation of the labs as lab assistants and receptionist. If you are interested, you can pick up, fill out, and drop off an application at the Wac Lab. Someone will review your application and may call you for an interview.