Instructional Technology Support

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Office Computer	Your Department	See your Department Head for procedures.	Your Department Head
Network Line needed	Maintenance	Department Head issues a work order to Maintenance to have a new line ran in designated office. After the new line has been dropped, call or e-mail Slade Besson to have the line tipped.	Your Department Head Slade Besson 449-7010 Slade.Besson@nicholls.edu
Access to Administrative Network	Computer Services	E-mail request for User Name and Password to Perry Lawless at Perry.Lawless@nicholls.edu	Your Department Head or Secretary
E-mail account	Computer Services	Account set up when given access to Administrative Network. Software (Pegasus Mail) installed by Computer Services	Perry Lawless or Kim.Cheesebrough@nicholls.edu 448-4419
Dial Up Access	Computer Services	Phone in or e-mail request. Indicate the Operating System you are using (Windows 98, 2000, XP, Macintosh OS9, OS10, etc.)	For Windows based PC: Kim Cheesebrough 448-4419 Kim.Cheesebrough@nicholls.edu 156 Peltier Hall For Macintosh PC: Glenn Verdun 448-7126 Glenn.Verdun@nicholls.edu 120A Peltier Hall
Access to SIS for Windows Environment	Computer Services	Complete forms titled "SIS SCREEN ACCESS REQUEST" and "Operator & Screen Access Definition Worksheet" and return them to Computer Services (form to be available online soon)	Kim Cheesebrough 448-4419 Kim.Cheesebrough@nicholls.edu 156 Peltier Hall
Access to SIS for Macintosh Environment	Computer Services/ Instructional Technology Support	Complete forms titled "SIS SCREEN ACCESS REQUEST" and "Operator & Screen Access Definition Worksheet" and return them to Computer Services (form to be available online soon)	For forms: Kim Cheesebrough 448-4419 Kim.Cheesebrough@nicholls.edu 156 Peltier Hall For Software: Glenn Verdun 448-7126 Glenn.Verdun@nicholls.edu 120A Peltier Hall
PC Repair & Support for Windows Environment	Computer Services	Complete the form titled "Equipment Repair Report" and return it along with the equipment to 155 Peltier Hall (form to be available online soon)	Anthony Cheesebrough 448-4413 Anthony.Cheesebrough@nicholls.edu Keith Fanguy 448-7032 Keith.Fanguy@nicholls.edu
PC Repair & Support for Macintosh Environment	Instructional Technology Support	Phone or e-mail Glenn Verdun	Glenn Verdun 448-7126 Glenn.Verdun@nicholls.edu 120A Peltier Hall
Printer Repair/Support	Computer Services	Complete the form titled "Equipment Repair Report" and return it along with the equipment to 155 Peltier Hall (form to be available online soon)	Anthony Cheesebrough 448-4413 Anthony.Cheesebrough@nicholls.edu Keith Fanguy 448-7032 Keith.Fanguy@nicholls.edu
Print Jobs: student mailing labels lists	Computer Services	Complete the form titled "WORK ORDER FORM (for PRINT JOBS)" and submit it to 155 Peltier Hall (form to be available online soon)	Your Department Secretary
Add a NEW phone line	Maintenance	Issue a work order to Maintenance Department	Your Department Head
Change Name on existing phone line	Computer Services	E-mail request to Louis Caro - Telecommunications Specialist phone@nicholls.edu	Your Department Head
Change features on existing phone line	Computer Services	Issue a maintenance work order to Louis Caro - Telecommunications Specialist phone@nicholls.edu	Your Department Head
Blackboard: Obtain account Create course shell Populate Bb course	Instructional Technology Support	Send request via e-mail to Dian Leger, Blackboard Administrator	Dian Leger 448-4673 Dian.Leger@nicholls.edu In the event she is out, contact Tom Bonvillain 449-7173 Tom.Bonvillain@nicholls.edu
Blackboard: Training/Support	Instructional Technology Support	Phone or e-mail Dian Leger Blackboard Administrator	Dian Leger 448-4673 Dian.Leger@nicholls.edu In the event she is out, contact Tom Bonvillain 449-7173 Tom.Bonvillain@nicholls.edu
What do I tell Students regarding: Procedures for Student Accounts	Instructional Technology Support	Phone or e-mail request to Computer Lab Supervisor or visit the website below for both student and faculty procedures. http://acs.nicholls.edu/acs/procedures/default.htm	Nicole Perero-Methvin 448-4978 Ellender Library, 1st Floor PereN212@its.nicholls.edu In the event she is out, contact Sherry Rodrigue 448-4196 Dian Leger 448-4673 Tom Bonvillain 449-7173
Reserve Computer Lab	Instructional Technology Support	Phone or e-mail request to Computer Lab Supervisor If special software or hardware is needed, complete the form "Software Request Form" and return it to Sherry Rodrigue at 119 Powell Hall no less than 1 week prior to date needed.	Nicole Perero-Methvin 448-4978 Ellender Library, 1st Floor Nicole.Perero@nicholls.edu In the event she is out, contact Sherry Rodrigue 448-4196 Dian Leger 448-4673 Tom Bonvillain 449-7173
I need special software installed on computers in Open Computer Labs or in a Computer Classroom	Instructional Technology Support	PCs with Windows operating system: ALL Macintosh PCs	College of Business: Sherry Rodrigue 448-4196 College of Education Karla Harrison 448-4200 Glenn Verdun 448-7126
Computer Classroom	Instructional Technology Support	1. Access the website below http://acs.nicholls.edu/its-probs/ 2. Choose an appropriate topic form the list of links provided: To report problems with Dell / Windows computers. To report problems with MAC / Apple computers. To report problems with Printers. To report problems with Student Dialup Access. 3. Complete the report online and click the SUBMIT button at the bottom of the page. You will receive a confirmation indicating your report has been sent. The completed form will be sent automatically to the appropriate person.	Sherry Rodrigue 448-4196 Karla Harrison 448-4200 Glenn Verdon 448-7126
Need Access to Academic Network	Instructional Technology Support	Complete the form titled "Request for a Faculty/Staff Academic Computing Account" and send via campus mail to 119 Powell Hall (form to be available online soon)	Cathy Keehn
Web space	University Relations	Request an account on the web server which will provide space and FTP service.	Jess Planck